o The primary responsibility is to successfully troubleshoot and resolve highly complex
technical issues on heterogeneous environments that are utilized on highly complex, mission critical systems. This requires consistent follow up with customers until issues are resolved or proper advancement procedures are followed for known issues.
o Become a subject matter expert in Backup & Restore suite of products, documenting discovered issues and bugs through knowledgebase documents and product training.
o Continually learning new product features and maintaining technical expertise in a wide- range of products. Remain updated in client and industry led processes, technology applications, utilities, and products
o Technicians are expected to reproduce and verify customer issues by re-creating scenarios in a lab environment and prioritize open issues.
o Technicians will participate in new product releases and beta cycles to ensure information
and training requirements are met to support new products whilst researching a wide variety of technical subjects including operating systems, Client Backup and Recovery software, and third-party applications.
Advocate customer requests and participate in conference call escalations when required.
o Participate in building the capability and capacity of the technical support organization.
o Work and partner with others within a team-based environment.
o Ensuring high customer satisfaction by providing a professional service and swift resolution to all customer issues
2 + years minimum experience providing 2nd or 3rd line server support in a corporate to enterprise scale Microsoft Server or Unix/Linux environment. Hebrew language fluency (B2 or above) and moderately proficient in English
Fundamental knowledge of storage technologies
Knowledge/experience of working in cross platforms server environments.
Capable of working with related hardware systems such as tape drives and libraries Ability to resolve complex problems with a positive and professional demeaner Others
Microsoft Windows Server 2008/2008R2/2012 - Knowledge of Databases - Microsoft SQL, Oracle, Sybase, DB2, Etc. - UNIX operating system (Sun Solaris, HP-UX, AIX , Linux ( Red Hat or SUSE)
- Experience of SAN/clustering or managing Disk arrays such as EMC Storage, Hitachi, Sun Storage.
Analytical thinking and ability to multitask Excellent problem-solving skills
Apply: firstname.lastname@example.org Deadline: 25th December,2021