Overview

Requirement

Bachelor’s degree or HND certificate
Minimum of 1- or 2-years’ experience within Customer Service role
Excellent communication and interpersonal skills
Ability to work within a team
Ability to work with minimum or no supervision
Good organization and planning skills
Ability to deliver excellent customer service experience
Integrity
Salary Ghc 1300

Responsibilities

Provide excellent customer service for customers as per company’s CS standards
Handle all GCS cases, follow up and close all requests.
Attending customer’s enquiry by fulfilling their requirements, solve their problems, follow up their cases and update them.
Respond to all requests that are under IRT “Immediate Respond Team” as per the standard (respond within 24/7 and by 10 seconds to 10 minutes”.
Manage and meet customer expectations
Respond to all customers enquiries to improve their customer service experience.
Collaborate with the team to achieve the team objectives
Facilitate the flow of information horizontally and vertically
Sustain high customer satisfactory service level
Serve all customers enquiries and provide full information and advice.
Close pending cases on a timely manner.
Achieve company customer service KPIs Pass the customer service audits.
Support to solve the bad address shipments if needed
Implement Customer Service KPIs
Ensure customer satisfaction to retain customer

Apply to : hr@thehrbicltd.com