Banking Vertical Operations Director Level: Senior Level

Main Responsibilities

o   Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

o   Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance.

o   Define the Business’s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met.

o   Improve the Company: Make recommendations to enhance processes and boost ease and efficiency.

o   Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

o   Drive the Business Forward: Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans.


o 5-8 years of Service Delivery Management experience within the Banking Vertical/industry.

Experience should be within a BPO and should be in a senior leadership capacity.

o   Ability to be creative and resourceful in finding effective solutions to problems and situations

o   Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements

Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills

o   Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player

o   Persistence in working through challenges and doing whatever it takes to get the job done

o   Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts

Ability to be strategic in developing solutions and process improvements

o   Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives

o   Must have a polished and executive presence

o   Experience in handling Team Size of >300 FTE

o   Track record of working within a business with rapidly expanding operations, and leading scale up, process improvements while building and motivating staff

o   Advance knowledge in MS Office (Excel and Power Point)

o   Minimum of 5+ years of hands-on operations management

Salary: USD Attractive & Competitive

Apply to: Deadline: 25th December,2021

NB: Please add your Linkedin ID to your application

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