o Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
o Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance.
o Define the Business’s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met.
o Improve the Company: Make recommendations to enhance processes and boost ease and efficiency.
o Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
o Drive the Business Forward: Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans.
o 5-8 years of Service Delivery Management experience within the Banking Vertical/industry.
Experience should be within a BPO and should be in a senior leadership capacity.
o Ability to be creative and resourceful in finding effective solutions to problems and situations
o Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills
o Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
o Persistence in working through challenges and doing whatever it takes to get the job done
o Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts
Ability to be strategic in developing solutions and process improvements
o Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
o Must have a polished and executive presence
o Experience in handling Team Size of >300 FTE
o Track record of working within a business with rapidly expanding operations, and leading scale up, process improvements while building and motivating staff
o Advance knowledge in MS Office (Excel and Power Point)
o Minimum of 5+ years of hands-on operations management
Salary: USD Attractive & Competitive
Apply to: email@example.com Deadline: 25th December,2021
NB: Please add your Linkedin ID to your application